Cancellation Policy for Valkyrie Tattoo & Piercing

At Valkyrie Tattoo & Piercing, we are dedicated to providing a premium, trauma-informed experience that honors our veteran-led roots while fostering healing and artistic expression. To ensure smooth operations, respect for our artists' time, and optimal scheduling for all clients, we require a non-refundable deposit for all tattoo and piercing appointments. This policy helps minimize no-shows and supports our commitment to efficient business practices that drive growth and profitability. We appreciate your understanding and cooperation in adhering to these guidelines.

1. Deposit Requirement

1. A 30% deposit is required to secure any tattoo or piercing appointment.
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3. This deposit is non-refundable and confirms your commitment to the scheduled date and time.
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5. Deposits are applied toward the total cost of your service upon completion.

2. Rescheduling Appointments

1. If you need to reschedule your appointment, you must provide at least 48 hours' notice prior to your scheduled time.
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3. With 48 hours' or more notice, we will allow one (1) reschedule per appointment, transferring your original deposit to the new date.
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5. Rescheduling is permitted only once per appointment. If you need to change the date a second time (regardless of notice provided), your deposit will be forfeited, and a new 30% deposit will be required to secure any future appointment.
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7. If you provide less than 48 hours' notice for a reschedule request, your deposit will be forfeited, and a new deposit will be required for any new appointment.
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3. Cancelling Appointments

1. If you cancel your appointment without rescheduling (regardless of notice provided), your deposit will be forfeited.
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3. We do not offer refunds for cancellations initiated by the client, as the deposit secures the artist's time and resources.
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4. No-Show Policy

1. If you fail to attend your scheduled appointment without any prior notice (a "no-show"), your deposit will be forfeited.
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3. To book a new appointment after a no-show, a new 30% deposit will be required.

5. Refund Exceptions

1. Deposits are generally non-refundable once an appointment is scheduled and the deposit is paid.
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3. Refunds will only be issued in the following limited circumstances:
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5. Studio-Initiated Changes: If we must cancel or reschedule due to unforeseen issues on our end (e.g., artist illness or studio closure), we will offer to transfer your deposit to a new date. If you decline to reschedule, we will provide a full refund of your deposit.
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7. Extreme Emergencies: In cases of verifiable extreme emergencies, such as a death in the immediate family or client hospitalization, we may refund the deposit at our discretion. Documentation may be required, and decisions will be made on a case-by-case basis to ensure fairness while upholding our trauma-informed principles.
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9. All refund requests must be submitted in writing to valkyrietattoonc@gmail.com and will be processed within 7-10 business days if approved.
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6. Why We Have This Policy

Our deposit and cancellation policies are designed to protect our artists' livelihoods, reduce operational disruptions, and maintain a high standard of service for all clients. By minimizing no-shows and last-minute changes, we can focus on delivering exceptional, personalized experiences that align with our mission of healing through art.

7. Changes to This Policy

We reserve the right to update this policy as needed to reflect changes in our business practices. Any updates will be posted on our website.

8. Contact Us

If you have questions about this policy or need to reschedule/cancel an appointment, please contact us as soon as possible:

Valkyrie Tattoo & Piercing

Email: valkyrietattoonc@gmail.com

Phone: (336) 270-4825

Address: 564 Huffman Mill Road, Burlington, NC 27215

We value your trust and are here to support your journey with us. Thank you for choosing Valkyrie Tattoo & Piercing.